Langley Horrocks and Hart

Langley Horrocks and Hart

Bradford House, 36 The Green, Castle Bromwich, Birmingham B36 9AL

Saturday 31st of July 2010

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Telephone : 0121 684 8400     FAX : 0121 684 8405
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 Horrocks Langley and Hart

Company Profile

"You get what you pay for" is an age old proverb that would appear to be particularly relevant to the insurance industry. The insurance market has not always received the best publicity although, in general, it does serve a very important purpose in life offering financial protection for situations which in the absence of correctly arranged cover, would possibly cause further distress, if not financial ruin.

In recent years the insurance sector has undergone radical change which has seen the virtual disappearance of some well known and respected insurers following amalgamation or takeover. This has resulted in many casualties by way of loss of experienced underwriting and claims handling staff. Consequently the role of the experienced insurance intermediary is now, more than ever, a vital link between the customer and the insurance provider.

The last few years have seen an increasing level of reliability on "Call Centres" and Automated Telephone Answering Services. This has, in our opinion, led to a breakdown in basic communication skills and subsequently, prevented the formation of a professional working relationship with the client.

The construction of an insurance contract forms the basis of a legally binding agreement and in this regard, we feel that it is necessary to be in a position to discuss in detail the proposal of insurance at the clients own premises in order to ensure that all material information is obtained, thus enabling us to provide potential insurers with a full professional risk assessment.

We have found that, despite the advent of information technology there is still a necessity for the "personal touch" and our clients not only feel confident that they are dealing with someone who understands their business and can respond quickly to a situation , but they are also more than happy to recommend us to others.

We would ask you to take a moment to consider whether or not your current insurance advisor provides the following:

  • Free initial consultation and risk analysis.
  • Access to all major insurers including specialist schemes.
  • Assistance with completion of all documentation.
  • Full claims handling service.
  • Installment facilities
  • Personal service

Our service to you includes the above as standard and we would welcome the opportunity of providing a without obligation report on your current insurance requirements.

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